Refund policy

Last Updated: September 30, 2026

At Rachel & Lily Baskets, we strive to ensure you are completely satisfied with your home organization products. Due to the high cost and logistical complexity of international freight, our return and refund policy is strictly structured to protect our operations. Please read these terms carefully before initiating a purchase.

1. Strict Return Eligibility Conditions

To be eligible for a return or store credit, all conditions below must be met precisely:

  • Timeframe: Return requests must be formally submitted within seven (7) days of the confirmed delivery date. Requests made after this window will be automatically rejected.

  • Product Condition: Items must be completely unopened, unused, and in their original, factory-sealed packaging (including all protective wraps or tags). Due to hygiene, safety, and home organization standards, we cannot accept returns on items that have been opened, assembled, or used.

  • Proof of Purchase: A valid order number and proof of purchase are mandatory for any inquiry.

2. Return Shipping Costs & Customer Responsibility

  • Buyer Pays Return Freight: The customer assumes 100% of the return shipping costs.

  • International Destination: Because our products ship directly from our international distribution hubs in Asia, all returns must be shipped back to our designated overseas facility at the customer's expense using a trackable courier service.

  • No Prepaid Labels: Rachel & Lily Baskets does not provide, fund, or reimburse return shipping labels. Shipping costs are non-refundable under any circumstance.

3. Non-Returnable & Non-Refundable Items

  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error.

  • Any item reported or requested for return after the strict 7-day notification window.

  • Orders delayed by international customs, postal strikes, or carrier backlogs (as outlined in our Shipping Policy).

4. Refund Process (If Applicable)

Once your returned item is received and inspected at our international facility, we will send you an email notification confirming receipt and the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (minus any original shipping fees incurred by us, if applicable) within a certain number of days.

  • Restocking Fees: We reserve the right to apply a restocking fee of up to 15% on authorized returns to cover inspection and processing overhead.

5. Damaged or Defective Items

If you receive a defective or structurally damaged laundry basket, you must notify our support team within 48 hours of delivery, attaching clear photographic or video evidence of the defect and the original packaging. Claims submitted after 48 hours will not be considered.

6. Contact Us

To request a return authorization or report an issue, please contact us at [Insert Support Email].