Shipping policy

Last Updated: September 30, 2026

Thank you for shopping with Rachel & Lily Baskets. We are committed to delivering your premium laundry baskets efficiently through our streamlined global network. Please review our shipping policy below to understand our dispatch timeframes and operational procedures.

1. International Fulfillment & Dispatch Origin

To offer high-end organization products at competitive prices, Rachel & Lily Baskets operates through a centralized logistics network. All orders are dispatched directly from our international distribution hubs and fulfillment centers located in Asia.

2. Order Processing Time vs. Transit Time

We strictly separate our operational handling time from third-party carrier transit times to ensure absolute transparency:

  • Processing Time (Handling & Quality Control): All orders require 2 to 5 business days of processing time before they leave our global distribution center. This includes order verification, automated routing, packaging, and dispatch preparation. Processing times are separate from and do not include the actual transit time.

  • Transit Time: Once dispatched, delivery timeframes vary depending on the destination and international carrier performance. Estimated delivery windows are provided at checkout as general estimates and do not constitute a legally binding guarantee of delivery dates.

3. Customs, Duties, and Import Regulations

  • Customs Clearance: Because items ship from our international facilities, shipments may be subject to customs inspection, local import duties, value-added taxes (VAT), or clearance fees imposed by the destination country.

  • Customer Responsibility: The recipient and buyer are solely responsible for complying with all local import laws and paying any applicable customs fees or duties.

  • Delay Disclaimers: Rachel & Lily Baskets does not assume any responsibility or liability for delays caused by international customs processing, security holds, local postal carrier bottlenecks, holiday surges, or force majeure events. Customs delays do not qualify an order for a refund or chargeback.

4. Incorrect Addresses & Delivery Failures

  • It is the sole responsibility of the customer to provide an accurate, complete, and secure shipping address at checkout.

  • If a package is returned to our international distribution center due to an incorrect address provided by the customer, failed delivery attempts, or unclaimed packages at the local postal facility, the customer will be responsible for all reshipment fees or forfeit eligibility for product reimbursement.

5. Tracking and Inquiries

Once your order is dispatched, you will receive a shipping confirmation email containing tracking details. For any shipping-related inquiries, please contact our support team at [Insert Support Email].