Terms of service
Last Updated: September 30, 2026
Welcome to Rachel & Lily Baskets ("we," "our," or "us"). By accessing our website, purchasing our laundry baskets, or using our services, you agree to be bound by the following Terms of Service. Please read them carefully before placing an order.
1. General Conditions & International Operations
Rachel & Lily Baskets operates via a global infrastructure. By purchasing from us, you acknowledge and agree that our products are dispatched from our international fulfillment centers located in Asia. We reserve the right to refuse service to anyone for any reason at any time.
2. Strict Cancellation Window
Due to our automated and rapid international logistics processing system, orders may only be cancelled within sixty (60) minutes of the initial purchase. Once this 1-hour window has passed, the order immediately enters the fulfillment and dispatch queue and cannot be cancelled, modified, or intercepted. If you wish to request a cancellation within the allowed window, you must immediately email our support team at [Insert Support Email] with the subject line "CANCELLATION: [Order Number]."
3. Shipping, Processing, and Customs
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Processing Time: Orders require a processing period of 2 to 5 business days before dispatch from our global distribution hubs.
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Transit Times: Estimated shipping times are provided at checkout but are not guaranteed.
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Customs and Duties: Rachel & Lily Baskets is not responsible for any customs delays, duties, import taxes, or local clearance fees. Any delays caused by international customs authorities are entirely outside of our control and do not constitute grounds for order cancellation or refunds.
4. Returns, Exchanges, and Hygiene Policy
Due to the nature of our home organization and laundry products, and in strict compliance with health and safety standards, all items must remain unopened, unused, and in their original, factory-sealed packaging to be eligible for any return consideration.
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Return Shipping Costs: The customer assumes 100% responsibility for all return shipping costs associated with sending the item back to our international fulfillment center in Asia.
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Under no circumstances will Rachel & Lily Baskets provide prepaid return labels or cover international freight charges for returned merchandise.
5. Limitation of Liability
To the maximum extent permitted by applicable United States law, Rachel & Lily Baskets shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our website or products.
6. Contact Information
Questions about the Terms of Service should be sent to us at [Insert Support Email].